Billing

Billing is available to workspace roles with billing permission. It shows the active plan, renewal timing, available purchases, notices, and transaction history for the billing owner.

Plans and renewal

Paid plans currently renew manually. Orkata does not automatically charge the saved payment method for the next cycle. Complete the renewal invoice before the displayed deadline or grace period to avoid a downgrade to Free.

When you schedule a different plan, Billing shows when the change will apply. Review the next plan and amount before continuing. You can cancel a scheduled change while the option remains available.

Extra credits

An eligible paid account can purchase Extra credits without changing its plan. Extra credits:

• Are added after confirmed payment
• Are used after monthly plan credits
• Do not expire while the account remains available
• May be revoked when the related payment is refunded, reversed, charged back, fraudulent, duplicated, or corrected

Monthly plan credits still reset at the billing-cycle boundary.

What consumes AI credits

A successful AI response uses the selected model’s credit rate. Each configured action or Helpdesk handoff call the agent invokes successfully uses that same rate again. For a model with credit rate C, a response with two successful actions uses 3C total.

Failed action calls do not add an action charge. Knowledge Base searches, button clicks, and submissions of already-rendered forms do not add action charges. Attachment analysis is tracked separately. The Usage page shows the resulting breakdown.

Invoices and payment

Checkout creates an Orkata invoice and then opens the available Midtrans payment flow. An unpaid, failed, expired, or canceled payment attempt does not by itself make the invoice paid. Retry from the invoice or Billing page when the invoice remains payable.

Access and credits are applied only after Orkata receives and verifies a successful payment status. Keep the invoice and payment reference when contacting support.

Transaction history

Transaction history shows plan and Extra-credit orders, amounts, status, product, and available detail actions. It is the customer-facing billing record, while the payment provider may show additional method-specific information.

For duplicate charges, incorrect amounts, missing credits, or payment errors, email support@orkata.co with the account email and invoice reference. Do not send card numbers, bank credentials, or passwords.