Welcome to Orkata

Orkata helps you build an AI chatbot that answers questions using information your business provides. You can start without writing code, then add integrations when your use case needs them.

What you can build

Use Orkata to create a chatbot that can:

• Answer repeated customer questions from approved business information
• Explain products, services, policies, and operating procedures
• Guide visitors to the right page or next step
• Display buttons or collect information through plugins
• Call your backend through an HTTP Request plugin
• Run as a public chat page, website widget, or embedded chat

The quality of the result depends on the knowledge you add, the instructions you provide, and the questions you test before publishing.

How an answer is created

When a visitor sends a message, Orkata:

1. Searches the chatbot’s Knowledge Base for relevant information.
2. Selects the strongest matching context instead of blindly sending every result.
3. Sends that context, the conversation, and your instructions to the selected AI model.
4. Returns the model’s response to the visitor.

Adding a source prepares searchable knowledge for the chatbot. It does not fine-tune or create a new foundation model.

The Orkata workspace

Each area has a specific job:

• Knowledge Base stores Files, Q&A, Text, and Website sources.
• Playground lets you test conversations and configure the chatbot.
• Compare Models runs the same message against different models.
• Chat Logs shows real conversations and the sources used for answers.
• Plugins adds buttons, forms, and backend actions.
• Settings contains chatbot-level management options.

A practical first use case

Start with one narrow outcome, such as answering delivery questions for an online store. Add the current delivery policy, test the questions customers actually use, and only then add returns, payments, or product information.

A smaller, reliable chatbot is easier to improve than one launched with a large, unreviewed knowledge base.

What to prepare

Before creating your first chatbot, gather a small set of trusted information:

• Frequently asked questions and approved answers
• Product or service descriptions
• Delivery, payment, return, or cancellation policies
• Business hours and support contacts
• Public website pages containing current information

You do not need to add everything at once. Begin with content you can verify easily.

Next step

Continue to Build your first AI Chatbot to create a chatbot, add its first source, and test an answer.