Turn your FAQs, PDFs, Q&A, and website into an AI agent that gives customers instant answers—and lets you inspect the evidence behind its responses.
Sample store's workspacePlayground
Trained
Prompt Preset
Instructions (System Prompt)
Store assistant
Welcome! Tell us what you need today.
Give customers an answer, help them take the next step, and see where your content still needs work.
Delivery FAQ
18 answers · Ready
Store Rules.pdf
Returns and refunds
Relevant source found
Ready to answer
Orkata finds relevant information in your business content before responding, so customers get useful answers without waiting for your team.
Customer asks
Where is order OR-2048?
On the way · Arrives tomorrow
Connect buttons, forms, and APIs so your agent can collect information, check orders, and guide customers to the next step.
High
24
Review
3
Helpful
19
Refund question
ReviewEvidence may be incomplete
Review conversations, customer feedback, sources, and confidence signals to find gaps in your content.
Answer in their language, exchange files, and bring in your team with the context intact.
Check your order system and give customers the latest delivery status.
Your order is on the way. It should arrive tomorrow.
Explain your return policy and show the source behind the answer.
Hi! Do you need any help?
Unused products can be returned within 7 days. Keep the original packaging and your receipt.
Customers send screenshots and files. Your team sends them right back.
Here's my delivery screenshot.
When Orkata brings in your team, it includes a private summary, so no one asks the customer twice.
I've passed your case to the team, with everything you've shared. Their replies will appear here.
Start free and upgrade as conversations grow. Choose a larger plan when you need more AI credits, storage, or model options.
Free
Explore Orkata and test your first chatbot.
Up to 1 agent
Up to 1 workspace member
Access to limited AI models
Starter
Best for businesses ready to use AI with real customers.
Everything in Free, plus:
Up to 2 AI Actions
Up to 3 workspace members
File attachments
Access to advanced AI models
Growth
PopularFor growing teams and production usage.
Everything in Starter, plus:
Up to 2 agents
Up to 8 AI Actions
Up to 5 workspace members
Remove "Powered by Orkata" branding
Pro
For teams handling higher customer volume across multiple chatbots.
Everything in Growth, plus:
Up to 3 agents
Up to 15 AI Actions
Up to 10 workspace members
Need a different answer? Email support@orkata.co.
Orkata handles repeat customer questions using the information your business already trusts. It can answer around the clock, guide customers to the right next step, collect information, check your systems through an API, and hand complex conversations to your team—so customers get help faster and your team spends less time repeating the same answers.
See how Orkata worksUse it on your website as a floating chat widget or embedded chat, share it as a standalone link, connect it to a private Telegram bot, or answer customers through the WhatsApp Cloud API. Website publishing is available from the Publish page; Telegram and WhatsApp availability depends on your plan.
Explore publishing channelsCreate an agent, add a trusted source, test real customer questions in Playground, and publish. A direct link needs no code, while a website widget or embedded chat only requires the generated snippet. Telegram needs a BotFather token; WhatsApp needs a Meta WhatsApp Business Account and Cloud API setup.
Build your first agentAdd approved Q&A, focused text, text-selectable PDFs, Markdown or text files, and public website pages. Orkata searches the trained sources for relevant information before answering, so you stay in control of the business knowledge it can use.
Explore knowledge sourcesOrkata grounds each reply in relevant sections from your trained Knowledge Base. You can set clear boundaries, test real questions before publishing, inspect retrieved sources and confidence, and review conversations after launch. No AI is perfect, so you can also tell the agent to say when information is missing and offer human help.
Improve answer qualityYes. Actions can show a custom button, collect structured information in an in-chat form and send it to your webhook, or call a public HTTPS API—for example, to check an order or retrieve account-specific information from your system.
Explore actionsWith Helpdesk enabled, the agent can collect the customer's email, create a ticket with the conversation context, and pass it to your team. Your support team can reply from Orkata while the customer continues in the same supported website, Telegram, or WhatsApp conversation.
Learn about channel handoffYes. Orkata can reply in Indonesian, English, and other languages supported by your selected AI model. Add your preferred language and tone to the agent instructions, then test both languages in Playground before publishing.
Configure your agentNo. Adding content creates a searchable index for your agent. For each question, Orkata retrieves relevant sections and sends that context, the conversation, and your instructions to the model you selected. Orkata does not use your content or chat logs to train Orkata-owned AI models.
See how answers workYes. Start on the Free plan, build an agent, add business knowledge, test it, and share it. Upgrade when you need more monthly AI credits, storage, model options, channels, or other paid-plan features.
Understand plans and billing