Terms and Conditions

These Terms and Conditions (the Terms) govern access to and use of orkata.co, the Orkata dashboard, workspaces, public AI-agent pages, embedded widgets, actions, APIs, documentation, billing, and related services (collectively, the Service).

By creating an account, joining or managing a workspace, purchasing a plan or Extra credits, configuring an agent, or otherwise using the Service, you agree to these Terms. If you use the Service for a business or organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. Eligibility, accounts, and workspaces

You must be at least 18 years old or otherwise have legal capacity to enter a binding agreement. Accounts currently use Google sign-in. You are responsible for:

• Providing accurate account and billing information
• Maintaining control and security of your Google account
• All agent, source, action, workspace, and billing activity performed through your account or permissions
• Promptly notifying us if you suspect unauthorized access

Agents belong to a workspace associated with a billing owner. An owner can add an existing Orkata account by email, assign or change supported roles, and remove members. The available roles can allow management, billing, or read-only access as displayed in the Service. Each member is responsible for activity performed through their account, and the workspace owner is responsible for deciding who should retain access.

The owner membership cannot be transferred or removed through the current self-service controls. Contact support@orkata.co when ownership must change. Removing a member ends that member’s workspace access but does not delete the member’s personal Orkata account.

2. The Service

Orkata lets customers create AI agents, add and index knowledge sources, test model behavior, publish public, owner-only, or password-protected chat experiences, embed agents on websites, review chat logs and visitor analytics, manage workspace access, monitor usage, and configure buttons, forms, and HTTP actions. Administrative users also have internal quality-testing and operational tools that are not part of the standard customer documentation.

Features, model availability, limits, and provider integrations can change. Preview, beta, evaluation, or experimental features may be incomplete, change without notice, or be withdrawn. Unless a separate written agreement states otherwise, we do not promise a specific uptime, response time, support level, model, or feature roadmap.

3. Customer responsibilities

You are responsible for the agents you create and how they are presented to visitors. You must:

• Provide accurate instructions and current knowledge sources
• Review important answers and test the agent before publishing it
• Select an appropriate publication access mode and protect any shared password
• Give visitors appropriate notices and obtain any consent required for chat logging, approximate location analytics, feedback, forms, actions, or other personal-data processing
• Provide a reasonable human-support path when the agent is not appropriate
• Ensure your use complies with privacy, consumer, employment, intellectual-property, sector-specific, and other applicable laws
• Avoid representing AI output as guaranteed, human-authored, or professionally verified when it is not

When you determine why and how visitor personal data is collected through your agent, you are responsible for that processing as the relevant business or Personal Data Controller. Orkata processes visitor data to provide the Service and may process limited data for security, abuse prevention, service measurement, billing, and legal compliance as explained in the Privacy Policy.

4. Customer content and permissions

Customer Content includes files, website content, Text and Q&A sources, prompts, agent settings, action configurations, messages, form definitions, administrative test content, images, and other material submitted through your account or derived from your use of the Service.

You retain your rights in Customer Content. You grant Orkata a worldwide, non-exclusive, limited license to host, copy, extract, transform, embed, index, transmit, display, and otherwise process Customer Content only as reasonably needed to operate, secure, support, measure, and improve the Service, comply with law, and enforce these Terms.

You represent that:

• You own Customer Content or have sufficient permission to use and provide it
• Importing a website does not violate the website owner’s rights, access restrictions, or applicable law
• Customer Content and your instructions do not unlawfully disclose personal, confidential, or proprietary information
• You have the authority to configure any external URL, API, webhook, credential, or integration used by an action

Orkata does not use Customer Content or chat logs to train Orkata-owned foundation models. External AI providers process content required for responses, embeddings, administrative tests, confidence analysis, and related features as described in the Privacy Policy.

5. AI models and outputs

AI output is probabilistic and can be inaccurate, incomplete, outdated, offensive, or unsuitable. Similar inputs can produce different outputs, and regenerated answers are not necessarily better. Retrieval from a knowledge source does not guarantee the final answer will be correct.

You must independently review output before relying on it for important decisions. The Service is not a substitute for legal, medical, financial, safety, employment, or other professional advice. You may not use the Service as the sole basis for decisions that create legal or similarly significant effects for a person where human review or additional safeguards are required.

Subject to applicable law and third-party rights, you may use output generated for your account. We do not guarantee that output is unique or that another user will not receive similar output.

Models are accessed through OpenRouter and downstream providers. A selected model can become unavailable, restricted, deprecated, or replaced with an allowed fallback. Different providers have different processing and retention practices.

6. Knowledge sources and website import

Supported source formats, upload limits, crawl limits, and storage limits are shown in the Service or documentation. Files and public website pages must contain readable text. You are responsible for verifying extracted content and removing outdated or conflicting sources.

Website discovery and recrawl are limited to public HTTPS content and may fail because of website restrictions, dynamic rendering, blocked requests, redirects, content changes, or technical limits. You may not use Orkata to bypass authentication, paywalls, access controls, robots restrictions where legally binding, or private-network protections.

7. Actions, forms, and external systems

Actions can cause data to leave Orkata or operations to occur in external systems:

• A Custom Button can direct visitors to a third-party website, email address, or telephone link.
• A Form sends validated visitor values to the public HTTPS webhook you configure. Orkata does not store those field values as Leads, but stores a limited submission receipt.
• An HTTP Request sends configured inputs to your API and may return data to the selected AI model.

A configured action or Helpdesk handoff call uses the selected model’s credit rate when the agent invokes it successfully. The action credit is reserved before execution and refunded if the action fails. If the additional credits cannot be reserved, the action is not run. Knowledge Base searches do not add action credits. Showing a configured button or form is an action invocation; a visitor later opening the link or submitting the already-rendered form does not add another action charge.

You are solely responsible for the legality, security, accuracy, availability, and behavior of your endpoints and destinations. You must use endpoints you control or are authorized to use, validate and authenticate requests server-side, limit returned data, rotate exposed credentials, apply appropriate rate limits, and provide any required visitor notice.

Do not place secrets in visitor-visible fields, generated responses, public links, or source content. Server-side action headers are still your responsibility. Orkata may disable an integration that creates security, abuse, legal, or operational risk.

8. Plans, credits, storage, and payments

Plans can include limits for agents, knowledge storage, model access, branding, workspace features, and monthly AI credits. Current limits, eligibility rules, and prices are displayed on the Pricing or Billing page and can change prospectively.

• Dashboard, comparison, regeneration, and public visitor responses consume the billing owner’s credits according to the selected model’s credit rate. Each configured action or Helpdesk handoff call invoked successfully during a response consumes that rate again. A response at rate C with two successful action calls therefore consumes 3C credits in total.
• Failed action calls do not add an action charge. Knowledge Base searches, button clicks, and submissions of already-rendered forms do not add action charges. Attachment processing can consume separately disclosed credits.
• Monthly plan credits reset at the end of the billing cycle, do not roll over, are not transferable, and have no cash value.
• Purchased or granted Extra credits are stored separately, are used only after available monthly credits, and do not expire while the account remains available. Extra credits have no cash value and may not be transferred or resold.
• Extra-credit purchases may require an active paid plan. A related grant can be adjusted or revoked for a refund, payment reversal, chargeback, fraud, duplicate grant, administrative correction, or legal requirement.
• A generation that fails or is aborted may qualify for an automatic credit restoration. Technical recovery is best-effort, and Orkata’s usage records govern the account balance unless we identify an error.
• When credits or storage are exhausted, affected features can become unavailable until the limit resets, content is deleted, Extra credits are added, or the account upgrades.

When online checkout is enabled, payments are processed with Midtrans. Paid subscriptions currently use manual renewal; Orkata does not automatically charge the account for the next cycle. A plan can become past due and later downgrade to the Free plan when renewal is not completed within the displayed period or grace window. A scheduled plan change applies at the next renewal or period boundary shown in Billing unless the Service states otherwise.

You are responsible for applicable taxes, payment-method charges, and accurate billing information. Except where required by law or agreed by us in writing, completed plan or Extra-credit payments are not automatically refundable. Contact support promptly for duplicate charges, incorrect amounts, missing credits, or payment errors. Price changes apply to future purchases or renewal cycles and do not retroactively change a completed transaction.

9. Acceptable use

You may not use the Service to:

• Break the law, violate another person’s rights, or facilitate fraud or deception
• Upload, collect, infer, disclose, or sell personal data without a lawful basis and appropriate notice
• Exploit or endanger children or process children’s data without required authorization and safeguards
• Generate or distribute malware, phishing, spam, credential theft, or instructions primarily intended to compromise systems
• Probe, scan, overload, disrupt, reverse engineer, or bypass security, rate limits, plan restrictions, or access controls
• Access private networks, private pages, or third-party systems without authorization
• Impersonate a person or misrepresent AI output as an official human decision
• Make unlawful discriminatory, high-risk, or solely automated decisions about employment, credit, housing, insurance, healthcare, education, legal rights, or access to essential services
• Submit content that is infringing, defamatory, unlawfully confidential, or intentionally harmful
• Resell, sublicense, or provide the Service as a competing platform without written permission

We may investigate suspected misuse and suspend or limit access when reasonably necessary to protect the Service, users, providers, or third parties.

10. Privacy and data protection

Our Privacy Policy explains how Orkata handles personal data. You agree to comply with applicable data-protection law and to assist with valid visitor or data-subject requests relating to your agent.

If you need a data-processing agreement, specific retention configuration, processing-location commitment, model-provider restriction, or regulated-industry terms, contact us before using the Service for that data. Standard self-service plans do not include those commitments unless confirmed in writing.

11. Orkata intellectual property

The Service, software, design, documentation, branding, and underlying technology are owned by Orkata or its licensors and are protected by applicable law. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Service during your account term. They do not transfer ownership of Orkata technology.

If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly as the source without permission.

12. Third-party services

The Service depends on providers and systems we do not control, including Google, OpenRouter, downstream AI model providers, PostHog, Midtrans, Resend, Telegram for customer-enabled bot channels, customer-configured APIs, imported websites, and linked destinations. Their terms and privacy policies can apply to their part of the service.

We are not responsible for third-party content, availability, decisions, security, or conduct. We may change providers or stop supporting an integration when reasonably necessary.

13. Suspension, termination, and deletion

You may stop using the Service at any time. Subject to your workspace role, you can delete sources, conversations, actions, an agent, or an empty workspace through available dashboard controls. Agent deletion removes its operational content and administrative test data, while limited usage, billing, security, audit, backup, and legal records may remain as described in the Privacy Policy. Contact support for account-level deletion, billing-record requests, ownership changes, or access issues.

We may suspend, limit, or terminate access if:

• You materially breach these Terms or applicable law
• Payment is overdue or disputed
• Your use creates security, fraud, abuse, legal, or infrastructure risk
• A provider or authority requires the action
• Continuing the Service is no longer commercially or technically reasonable

When practical, we will provide notice and an opportunity to remedy the issue. Immediate action may be necessary for urgent risk. After termination, access ends and data may be deleted or retained as described in the Privacy Policy and as required for billing, security, legal compliance, or disputes.

Sections that by their nature should survive termination—including ownership, payment obligations, disclaimers, liability limits, indemnity, disputes, and retained-data provisions—will survive.

14. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

We do not guarantee that an agent will retrieve the correct source, produce an accurate answer, trigger the intended action, meet a business outcome, or remain compatible with every website or browser. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

15. Limitation of liability

To the fullest extent permitted by law, Orkata will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, business, goodwill, data, or opportunities arising from the Service, AI output, Customer Content, third-party providers, or integrations.

To the fullest extent permitted by law, Orkata’s aggregate liability arising from the Service will not exceed the greater of:

• The fees you paid to Orkata during the six months immediately before the event giving rise to the claim; or
• IDR 1,000,000.

These limits do not apply where liability cannot be limited under applicable law. You are responsible for maintaining copies of important content and for reviewing AI output before relying on it.

16. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold Orkata and its personnel harmless from third-party claims, losses, and reasonable costs arising from your Customer Content, agent, actions, integrations, violation of these Terms, violation of law, or infringement of another person’s rights.

17. Changes to the Service or Terms

We may change the Service and these Terms. When a Terms change is material, we will update the effective date and provide reasonable notice through the Service, email, or another appropriate channel. Changes apply prospectively from their effective date. If you do not agree, you must stop using the Service before the revised Terms take effect.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles. Before filing a claim, each party will attempt in good faith for 30 days to resolve the dispute using the complaint process below. If the dispute is not resolved, it may be submitted to a court of competent jurisdiction in Indonesia, unless applicable law requires another forum or provides a non-waivable consumer remedy.

19. General terms

If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue. A delay in enforcement is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a merger, reorganization, asset transfer, or operation of the Service. These Terms, the Privacy Policy, and any applicable order or written agreement form the entire agreement for the Service and replace prior discussions about the same subject.

20. Contact and complaints

Questions, consumer complaints, billing disputes, and formal notices can be sent to:

Orkata
Email: support@orkata.co
Website: https://orkata.co
Jurisdiction: Republic of Indonesia

Include your account email, the relevant workspace, agent, invoice, or payment reference when safe to do so, a description of the issue, and the resolution requested. Do not send passwords or payment credentials. We aim to acknowledge a complete complaint within three business days and provide a response or status update within 30 calendar days, or sooner when applicable law requires.